Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at cs@ctisupply.com . Please note that returns will need to be sent to the following address: CTI Returns 783 N Grove Rd STE 101 Richardson, TX 75081
We do not provide prepaid return labels outside of damaged or defective products and any return shipping is the responsibility of the customer. 

Damages and issues

 
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

 
Certain types of items cannot be returned, like perishable goods, custom products (such as special orders or personalized items) and liquidation or clearance items.  Please get in touch if you have questions or concerns about your specific item. 
Unfortunately, we cannot accept returns on sale items or gift cards.

 

Refunds

If eligible, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund. 
If more than 15 business days have passed since we’ve approved your return, please contact us at cs@ctisupply.com.